Legal

Privacy Policy

Grupo.in ("Grupo", "we", "our", or "us") is an AI-powered B2B manufacturing operating system connecting apparel brands with verified Indian factories worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website (grupo.in), mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

  • Account registration details: name, email address, phone number, and company/brand name.
  • Business information: company size, product categories, target markets, order volumes, and sourcing requirements.
  • Factory partner information: factory name, location, certifications, production capacity, and compliance documentation.
  • Order and transaction data: specifications, quantities, pricing, timelines, and communication history.
  • Payment and invoicing information (processed through secure third-party payment providers).
  • Communications you send us, including support tickets, feedback, and correspondence.

1.2 Information Collected Automatically

  • Device and browser information: IP address, browser type, operating system, and device identifiers.
  • Usage data: pages visited, features used, time spent, click patterns, and navigation paths.
  • Cookies and similar tracking technologies to enhance experience and analyze platform performance.
  • Log data generated when you use the Platform.

1.3 Information from Third Parties

  • Business verification data from public registries and third-party due diligence services.
  • Information from business partners, referrals, or linked accounts (e.g., LinkedIn).
  • Analytics providers and advertising networks, as applicable.

2. How We Use Your Information

  • Provide, operate, and improve the Grupo Platform and AI-powered matching features.
  • Connect brands with suitable verified Indian factory partners.
  • Send transactional communications, service announcements, and updates.
  • Verify identity and legitimacy of brands and factory partners.
  • Analyze usage and improve recommendation and matching algorithms.
  • Detect, prevent, and address fraud, security incidents, and harmful activity.
  • Comply with legal obligations, including Indian tax and export/import laws.
  • Resolve disputes and enforce Terms and Conditions.

3. Information Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

3.1 With Platform Participants

To facilitate manufacturing relationships, we share relevant business information between brands and verified factory partners, including order specifications, contact details, and product requirements.

3.2 With Service Providers

We engage trusted third-party vendors for hosting, payment processing, email delivery, analytics, customer support, and fraud prevention under confidentiality obligations.

3.3 Legal and Regulatory Obligations

We may disclose information when required by law, court order, or government authority, including the Government of India, GSTN, and other regulatory bodies.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of Grupo, user information may be transferred as part of business assets, subject to equivalent privacy protections.

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Retention

We retain personal information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Account data may be retained for up to 5 years after closure per Indian accounting and tax regulations.

Order and transaction records are retained for a minimum of 7 years as required under the Companies Act, 2013 and GST regulations.

5. Data Security

We implement industry-standard measures, including:

  • SSL/TLS encryption for data in transit.
  • Encrypted storage of sensitive data at rest.
  • Role-based access controls and audit logging.
  • Regular security assessments and vulnerability testing.

No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have rights to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion, subject to legal retention obligations.
  • Object to certain processing, including direct marketing.
  • Request data portability in a structured, machine-readable format.
  • Nominate a person to exercise your rights in case of death or incapacity.

To exercise rights, contact privacy@grupo.in. We respond within 30 days.

7. Cookies Policy

Grupo uses cookies and similar technologies to enhance functionality, remember preferences, and analyze platform performance. Disabling some cookies may affect functionality.

We use:

  • Strictly necessary cookies.
  • Performance cookies.
  • Functional cookies.
  • Analytics cookies (e.g., Google Analytics).

8. International Data Transfers

Grupo is headquartered in India and primarily processes data within India. If data is transferred internationally, we apply safeguards consistent with applicable Indian data protection law.

9. Children's Privacy

The Platform is intended solely for business users aged 18 and above. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time and notify registered users of material changes by email or prominent platform notice. Continued use after notice means acceptance of updates.

11. Contact Us

For privacy-related inquiries or to exercise data rights, contact:

Grupo.in
Email: contact@grupo.in
Website: www.grupo.in
Registered in India.